Frequently asked questions

Jewellery prices are built from the metal rate for the piece's purity multiplied by its net weight, plus making charges, stone charges (where applicable) and any other charges. GST is then applied and any offer is deducted. Every product page shows this breakdown.

Gold and silver rates move with the market. Prices on the website are updated from our pricing system, and the final price is confirmed when you place your order.

22KT gold contains 91.6% pure gold and has a rich, warm colour. 18KT gold contains 75% pure gold; the added alloy makes it harder, which is why it is often used for diamond and gemstone settings.

Payments are processed through our secure payment gateway. The methods available to you are shown at checkout.

Sign in and open My Account → Orders to see the live status of every order, from confirmation through to delivery.

Delivery timelines depend on the piece and your location. They are confirmed with your order — please see our Shipping Policy for details.

Please refer to our Returns & Refund Policy for eligibility and the process. Our team is happy to help with any questions.

Yes. Share your idea through the Custom Jewellery page or on WhatsApp — include reference images, preferred metal and budget. Our team will contact you to discuss design, feasibility and timelines.

Choose from the sizes listed on the product page. If you are unsure, contact us on WhatsApp and we will guide you through measuring at home.

Store pieces separately in a soft pouch, keep them away from perfume and chemicals, and wipe gently with a soft cloth after wearing. Silver can be brightened with a silver polishing cloth.